Understanding Our Services

What We Offer

The basis of our organisation is to deal with issues between two or more parties without referring to the Australian legal system. The role of our main mediator, Travis Hackett,  is to assist these seperate parties in working to together to reach a shared agreement for the improvement of their personal situations. Through a magistrate not being made responsible to resolve a problem and impose the resolution on one or both parties, this is how mediation differs from Australian law. Therefore, disputes remain unresolved if the parties do not agree on a shared outcome. Family Mediation is thus also known as Family Dispute Resolution, and is a specialist form of mediation relating to children, child support, divorce, and property settlements.

We do not pass judgement or give legal advice. Rather, we remain as a neutral third party to aid open discussion. Through enlisting a range of communication techniques, we aim to agree upon solutions through improving dialogue and discussing potential solutions. Our mediation process is totally confidential. We provide a pleasant and discreet space for all mediation appointments, and we guarantee your privacy. Blue Mountains Counselling & Mediation follow a strict Code Of Conduct. We go to great lengths to ensure your privacy, though we make some exceptions for issues involving criminality or child abuse.


How We Operate

Each case is approached individually, employing techniques that vary depending on the circumstances and parties involved. We specialise in solving problems creatively. Firstly, we ascertain the suitability for mediation, and the type of mediation, if required. A session is then scheduled at an agreed place and time, usually taking between two to three hours. In many cases it only takes one session to reach a resolution. More complex issues sometimes require additional sessions. A typical session doesn’t involve any formal requirements. Our sessions commonly achieve these following steps:

• Creating and adhering to ground rules for the session.

• Presentation of individual stories and perspectives from each party.

• The analysis of essential issues relating to the overall situation.

• The analysis of essential objectives for each party.

• The investigation of a variety of options and possible solutions.

• The consideration of potential solutions.

• Approaching a resolution through discussing, adjusting and refining these solutions.

• Unanimously agreeing on solutions.

• Unanimously recording written evidence of solutions.

It is important to state that the chosen approaches of Blue Mountains Counselling & Mediation will vary in accordance to the nature of each dispute. Nevertheless, we ultimately aim to achieve the following results with every session:

• Encouraging open debate between all parties involved.

• Ensuring that essential issues are understood.

• Aiding each party to determine their interests and needs, and

•  Implementing agreements through open-minded problem-solving.

Resolving a dispute through mediation is incredibly self-empowering. Opposed to the legal system, we don’t act as an authority imposing a solution upon those involved, but rather, we aid the discussion of strategies that enable people to reach solutions themselves.

Ultimate control lies with those involved.                                                                Therefore, disputes remain unresolved if a solution is not agreed upon.

Please don’t hesitate to get in touch with us.

Call Travis Hackett on 0405 671 207  for further details, or to promote the steps to positive situational change.

Published by Corin Shearston

I'm a 24 year old journalist, publicist, content creator and musician based in the Blue Mountains of NSW.

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